Privacy Policy
This policy explains how Alicia Bots (“we”, “our”, “us”) handles information for our website, apps, and robotics services. If a signed customer agreement has different data terms, that agreement controls for that customer.
1) Information We Collect
- Contact / investor forms (name, org, email, message)
- Account & support details
- Preferences and settings
- IP, device/browser, pages viewed
- Essential cookies (login/session)
- Optional analytics (if enabled)
- Mission timestamps, health & error codes, reliability metrics
- Optional artifacts (e.g., images/video) when enabled by customer
- Never sold or used for advertising
2) How We Use Data
- Provide and improve the service
- Deploy & maintain robots, meet SLAs
- Security, fraud & fault detection
- R&D and reliability analytics
- Service communications; marketing only with consent or as allowed by law
3) Legal Bases (EEA/UK)
- Contract (to deliver the service)
- Legitimate interests (security, reliability)
- Consent (cookies/marketing where required)
- Legal obligation
4) Retention
We keep personal data only as long as needed for the purposes above and to comply with law. Customer-controlled telemetry follows customer settings or contract.
5) Sharing
- Service providers (hosting, email, analytics)
- Connectivity/integration partners as needed
- Corporate transactions (M&A)
- Legal compliance & safety
6) International Transfers
We use recognized safeguards (e.g., SCCs) and appropriate technical/organizational measures.
7) Security
Reasonable administrative, technical, and physical controls appropriate to data sensitivity. No system can be guaranteed 100% secure.
8) Your Rights
Depending on your location: access/correct/delete/port data; object/restrict certain processing. Contact privacy@aliciabots.com. If we process data for a customer, we may direct you to them.
9) Children
Not directed to children under 16; we do not knowingly collect such data.
10) Cookies
Essential cookies for core functionality; optional analytics/functional cookies where configured.
11) Contact
12) Changes
We may update this policy from time to time; changes are effective when posted.